Finding a Voice in Court: Enabling Justice for a Silent Witness

The Challenge

A vulnerable individual with selective mutism was required to give evidence in a criminal trial involving an extremely sensitive event.

The court process is demanding at the best of times. For someone who struggles to communicate, it can be overwhelming. There was a real concern that the witness would not be able to share their account at all, putting the prosecution case at risk.

At the first meeting, the witness was almost entirely mute. The question wasn’t just about communication. It was whether they would be able to participate in the justice process in any meaningful way.

The Approach

The intermediary worked closely with barristers and the judge to simplify how questions would be asked, reducing pressure and making communication more accessible.

But the real shift came from how the individual was supported. Time was taken to understand sources of anxiety and find ways to build connection.

The environment was adjusted. Communication was encouraged gently, at the witness’s pace, using a mix of drawing, communication cards, and speech where possible.

There was no forcing it. Just consistent, patient support that created space for the witness to engage in a way that felt safe.

The Outcome

Over time, trust built.

The witness began to look to the intermediary for reassurance and clarification. That relationship made it possible for them to stay engaged in the process.

Crucially, they were able to give evidence in court. Something that had not been expected at the outset.

This wasn’t just a procedural success. It meant the witness was heard, and their account could be properly considered within the justice system.

It’s a reminder that access to justice is not just about the process being available, but about making it possible for people to take part in it.