Driven by purpose
United by our values
RCI stands for Respect, Courage and Impact. These values are central to every decision made, every day. It’s how we show up consistently across four markets and ten businesses. When our values are embedded in the services we provide we can change and improve lives.
Our values, Respect, Courage and Impact, connect 1,700 people across the UK and shape how we deliver, how we grow, and how we treat each other.
What RCI stands for
Respect
We treat our colleagues, clients, and service users with the utmost respect by acting with professionalism, accountability, and empathy in all we do.
We demonstrate this by:
- Providing service excellence to our service users at all times, treating them with the same care, compassion, and respect we would offer a family member.
- Delivering the commissioned services promptly and consistently, while ensuring any issues are reported, resolved, and communicated with transparency.
- Being accountable for our decisions and their impact on others.
Courage
We are passionate about empowering and supporting people by acting boldly and speaking up when it matters most.
We demonstrate this by:
- Taking responsibility for the care and well-being of vulnerable individuals and standing up for their needs.
- Having the courage to speak up, share our perspectives, and address challenges openly and constructively.
- Embracing difficult conversations and decisions to ensure the best possible outcomes for those we serve.
Impact
We create meaningful and lasting impact for our service users, while ensuring our colleagues, stakeholders, and communities benefit from their relationship with RCI Group.
We demonstrate this by:
- Focusing on delivering measurable meaningful outcomes for the individuals we support.
- Aiming for safe and sustainable growth in our services year-on-year to extend our positive impact to more people.
- Fostering an inclusive and diverse workplace where colleagues are treated with equality and empowered and equipped to succeed.
- Considering the broader social and environmental impact of our work, including the responsibility we carry within our supply chains and the communities we serve.
“Once you’ve helped someone through crisis, and you help them through to the other side, you can look back and think – wow, I helped that person get through, I didn’t know I had it in me.”
A culture that connects all our businesses
Every business that joins RCI Group brings its own identity, its own strengths, and its own people.
We don’t replace what works, we build on it. Our values act as the common thread, giving teams across the group a shared language and a shared sense of purpose, while preserving the specialist cultures that make each business what it is.
Cross-Group mobility means our people aren’t limited to one business or one sector. There are opportunities to move, to develop, and to contribute across health, care, justice and insight, building careers that are broader and more rewarding than any single organisation could offer.
Our commitment to ESG
Our progress in delivering Social Value, particularly for our colleagues, reflects the emphasis we have placed on supporting and empowering our teams to deliver outstanding services across the health, justice, and social sectors. Through the introduction of independently verified, annual carbon emissions reporting, we have robust data and year-on-year insights to drive meaningful Environmental Stewardship. We have also laid the foundations for Governance Excellence: the tools, systems, and resources that will enable us to build and improve as we move into our next chapter.
In 2025 we:
- produced Corporate Carbon Footprint Reports for all our businesses, in collaboration with Climate Partner
- made significant investment in continuing professional development of our people
- committed to the Mental Health at Work initiative and provided our people with comprehensive mental health training
- transformed our operations to reduce carbon emissions
- we have more than doubled the number of trained Mental Health First Aiders
- supported national charity campaigns as well as grass roots initiatives that positively impact our communities