Our Impact FY2026
Across Health, Care, Justice and Insight, around 2,500 colleagues in 11 businesses supported people at some of the most vulnerable moments in their lives.
This is our first public impact report: an honest account of the difference we make, what we’re proud of and where we’re still improving.
Impact report
Download the full report (PDF)Progress, not perfection
FY2026 was a milestone year for RCI Group: the first year of our refreshed three-year ESG strategy, and the year we published our first public impact report.
Across the year, around 1,700 colleagues in nine businesses supported people at some of the most vulnerable moments in their lives – in custody suites and courtrooms, in supported homes and secure transport, and through the data that helps the NHS and local authorities put care where it is most needed.
“This report is an honest account: it reflects progress, not perfection. From FY2027, we step more deliberately from ESG into impact – measuring and telling the story of the difference we make for the people and communities we serve.”
Helen Jones, Chief Executive, RCI Group
FY2026 at a glance
Six things we’re proud of this year.
We cut our independently calculated Group emissions by 18%
Total Group emissions fell from 3,817 to 3,129 tCO₂e – achieved while integrating a newly acquired business. Our carbon intensity fell by 14%, too. ClimatePartner, appointed for the third year running, calculated our footprint for every operating business, giving us one consistent baseline on the way to net zero by 2045.
We more than doubled our trained Mental Health First Aiders
Including 35 at Marcus & Marcus, ten more at Mountain Healthcare, and one in five of the Communicourt workforce now qualified. We also made an Employee Assistance Programme available to every colleague and signed the Mental Health at Work Commitment.
Satisfaction with mental-health support rose year on year
This was the strongest improvement of any of our wellbeing measures, and colleagues told us they felt more supported, more appreciated and more connected. Where scores dipped in individual businesses, that’s where we’re focusing next.
We invested more in our people through training and development
Practitioners at Communicourt alone logged over 5,300 training hours. We rolled out trauma-informed training for frontline teams, added eight new apprenticeships at Mountain Healthcare, and filled a number of team-leader and clinical roles from within.
We established our first Group-wide Quality Assurance Framework
Led by our new Group Director of Quality and Care, the framework sets one standard for quality, compliance and risk – a two-year plan to bring every business up to it – with Group quality objectives built into every 2026/27 business plan.
We embedded ESG due diligence into every acquisition
New businesses now join the Group through due diligence that spans quality, governance, data protection, ESG and impact – so risks and responsibilities are clear from day one.
The scale of what our services do
Our inherent impact is the difference we make simply by doing our work well.
Four sectors, one purpose: Health, Care, Justice and Insight.
Where we’re still improving
We’re a group of businesses at different stages of maturity, with real work still to do. We’d rather say so.
Maturity varies by business
We grow by acquisition, and bringing every business up to a consistent standard takes time. A Company Level Impact Action Plan for each new business sets its baseline, targets and progress.
Carbon data quality
Some emissions still rely on estimates or on data held by third parties such as landlords and utility providers. Improving coverage and quality is a priority.
Consistent impact measurement
We don’t yet measure annual reach and outcomes consistently across every business. Our Quality Outcomes Framework is designed to change that.
Looking ahead to FY2027
FY2027 is where we step from outputs to outcomes – reporting the change we help create, not just the scale of what we do.
Environmental
Delivering our Carbon Reduction Plans through greener travel, environmental management certification and supplier carbon-reduction commitments.
Social
Deepening wellbeing support where scores dipped, growing training, work opportunities and volunteering, and expanding charity partnerships.
Governance
Rolling out a Group quality management system, pursuing further security certification and embedding responsible AI governance.
Read the full report
Impact stories, data and commitments from across RCI Group.